Effective Date: August 4, 2026
Thank you for shopping with Pipala. We are committed to delivering your order safely and efficiently. Please read this Shipping Policy and Shipping Disclaimer before placing your order.
We currently ship throughout Nepal. International shipping may be available for selected products and destinations. Please contact us before placing an international order if your country is not listed during checkout.
| Destination | Estimated Delivery |
|---|---|
| Kathmandu Valley | 1–3 Business Days |
| Major Cities | 2–5 Business Days |
| Remote Areas | 4–10 Business Days |
| International Orders | Varies by destination and customs clearance |
Shipping costs are calculated during checkout based on delivery location, package weight, shipping method, and promotional offers. Any applicable shipping charge will be displayed before payment.
Once your order has been dispatched, tracking information (where available) will be sent via email, SMS, or WhatsApp.
Orders returned due to customer unavailability, incorrect address, or refusal to accept delivery may require additional shipping charges before reshipment.
If your package arrives damaged or incomplete, please contact us within 48 hours of delivery with your order number and photographs of the package. We will investigate the matter with our shipping partner.
International customers are responsible for customs duties, import taxes, VAT, GST, customs clearance fees, and any other charges imposed by their country. These charges are not included in the purchase price unless specifically stated.
Certain products may not be eligible for shipping to particular countries due to government regulations or customs restrictions.
Estimated delivery dates are provided for convenience only. Actual delivery may vary due to circumstances beyond our control.
Once your order has been handed to the courier company, delivery timing is controlled by the shipping carrier. Pipala will assist customers whenever possible but cannot guarantee courier performance.
Packages confirmed as delivered by the courier to the address provided by the customer will be considered successfully delivered. Pipala is not responsible for losses caused by incorrect addresses, unauthorized acceptance, or theft after delivery.
Occasionally products may become unavailable after an order has been placed. In such cases we may cancel the affected item, offer a substitute, or issue a full or partial refund.
Pipala shall not be liable for delays or failure to fulfill orders resulting from events beyond our reasonable control, including natural disasters, government actions, pandemics, strikes, transportation failures, or communication outages.
We reserve the right to update or modify this Shipping Policy and Shipping Disclaimer at any time without prior notice. Changes become effective immediately upon publication on our website.
If you have questions regarding shipping or delivery, please contact our customer support team through the contact information provided on https://pipala.com.np.