Return & Refund Policy

Effective Date: August 2026

At Pipala, we are committed to delivering premium Himalayan Long Pepper (Piper longum) and other natural wellness products. Every order is carefully packed and inspected before shipment. If you experience any issue with your purchase, please contact us and we will do our best to resolve it quickly.

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Return Eligibility

You may request a replacement or refund if:

• You received the wrong item.
• Your order arrived damaged during shipping.
• The package was opened or tampered with.
• The product has expired before delivery.
• The product differs significantly from its description on our website.

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Non-Returnable Products

For hygiene and food safety reasons, we cannot accept returns for:

• Opened or used food products
• Opened herbal powders, spices or teas
• Products with broken safety seals
• Products damaged due to improper storage
• Products damaged after delivery
• Orders returned due to a change of mind

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Return Conditions

Approved returns must:

• Be unopened and unused
• Remain in the original packaging
• Include the purchase invoice
• Contain all original accessories or promotional items

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Damaged or Incorrect Orders

If your package arrives damaged or incorrect, please:

1. Take clear photos of the package and product.
2. Email or WhatsApp us within 48 hours.
3. Provide your order number.
4. Our team will review your request within one business day.

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Refund Process

Once we receive and inspect your returned item, we will notify you regarding approval.

• Refunds are processed within 5–7 business days.
• Online payments are refunded to the original payment method.
• Cash on Delivery orders are refunded via bank transfer or approved digital wallet.

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Return Shipping

• If the mistake is ours, Pipala pays all return shipping costs.
• For other approved returns, customers may be responsible for shipping charges.

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Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation is no longer possible. Eligible returns will be handled according to this policy.

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Quality Promise

Every Pipala product is carefully inspected before shipment to ensure freshness, quality, purity, and authenticity. We proudly source our products responsibly and package them to preserve their natural aroma and nutritional value.

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